✓ If you sign in, we collect your name, email address and phone number. Guests who order without signing in give none of these. We also keep your orders, your IP address and browser type, a record of each time you accept the Terms or a cookie choice, reviews you write, and food preferences you save.
✓ We never sell your data or use it for ads
✓ We use your orders from all Servly restaurants to rank dishes for you. The summary we build from them is deleted when your account deletion completes. The orders themselves stay, without your name, phone or email.
✓ You can delete your account at any time from your profile
✓ Servly does not take payments. You pay the restaurant by cash, UPI or card. Restaurant staff record how you paid, and Servly stores that record (amount, method and any reference they type) with the order.
✓ Your data is encrypted in transit and at rest
What We Collect
Email addressRequired for OTP verification and account creation
Phone numberSigned-in diners give it when they create an account. We do not verify it. We store it on your account and on your orders. Guests who order without signing in give no phone number.
NameTo personalise your experience and label orders
Order detailsItems ordered, special instructions, order time — shared with the restaurant for fulfillment
Table bookingsWhen you book a table, the restaurant receives your name, phone number, email address, number of guests, date and time, and any note you add, so it can hold your table and contact you. When you book by phone, the restaurant enters these for you and the email is optional. We do not verify the phone number.
IP addressFor security and fraud prevention
Browser typeYour browser's user-agent text. We store it when you scan a QR code (to count scans for the restaurant), when you sign in, and when you accept the Terms or a cookie choice (for security checks and as proof of your choice).
Your Rights (DPDP Act 2023)
Access
Request a copy of all personal data we hold about you
Correction
Ask us to correct inaccurate or incomplete data
Erasure
Deleting your account removes your profile, preferences, sign-in sessions, and the terms and cookie records linked to your account. Your orders and table bookings stay, with your name, phone and email removed. Your reviews stay without your name or comment.
Withdraw Consent
Stop processing at any time; prior processing remains lawful
Grievance Redressal
Escalate if your rights are not honoured
To delete your account, go to Profile and choose Delete My Account. For other requests, contact the Grievance Officer below.
How Long We Keep Your Data
Account data — until you delete your account, plus 6 months for fraud prevention
Order history — 24 months from the date of each order
Table bookings — until you delete your account, or ask us to delete them; then your name, phone number, email and note are removed
Consent records — 3 years after your last interaction
IP/device logs — 12 months
Financial records (tax/GST) — up to 8 years as required by law